- Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by us, it’ll take 3-4 days for the refund to be processed to the end customer.
- Goods once processed cannot be cancelled.
What’s your return policy?
In case you receive damaged packaging, please write to us at
ruchie.milesnmeals@gmail.com
Do you ship overseas and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries but only the nonperishable items. Write in separately at ruchie.milesnmeals@gmail.com for overseas shipping.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions between Mon-Fri, 9-5pm and through mail at:ruchie.milesnmeals@gmail.com
Call at: +91 9560520606